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Customer Service Executives

What does the role involve?

Our Customer Services Executives are passionate about supporting, engaging and celebrating with our customers – watch our video to find out more about the role and how it plays vital part in bringing the buzz to our customers:

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What is it like to be a Customer Services Executive?

Being part of our Customer Services team is all about taking care of our customers who play online. The job involves talking to customers on live chat and on the phone; problem-solving, answering questions about the games, helping resolve any issues and the best bit – celebrating the wins with our customers! Based in our modern, light office space in the Nottingham Buzz Hub, it’s a really supportive team, and there are so many opportunities to learn and develop your skills.

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Key skills you’ll need

Problem-solving

Being able to think on your feet and find solutions is a big part of the role, quickly sorting out any issues so our customers can continue playing.

Customer Service

Genuinely caring about the customer experience and helping our customers is at the heart of the role, making sure that everyone can have a great experience, every time.

Listening

It’s one of our values for very good reason. This is a role where the ability to listen, and being empathetic really is what it’s all about.

Interviewing for Customer Service team roles

Find out more about what to expect when you come for an interview for our Customer Service team roles

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Customer Service Executive jobs